Is there a charge for the card?
We do not charge for the card itself. However, we do ask for an administration fee of £5 to cover the cost of producing the card.
However, we do not want money to be a barrier to accessibility. If you have any difficulty paying the fee, please email us at fair4allcard@buds.org.uk and we will work with you to reduce/waive the fee.
Please do not pay the fee until you have been approved for a card. We will let you know when we are ready to take your payment.
How long will a card take to arrive?
Once we have your digital photograph and address, we aim for the card to be posted to you within 14 days. However, due to Covid-19 restrictions, our printing capacity is limited so it is possible that there may be delays in this process. However, as soon as we have processed your application, we provide you with a post-approval letter that you can use until your card arrives.
Cards are posted to you by second class post.
What do I do until my card arrives?
Luckily, there’s no need to worry about not having your card as we provide all successful applicants with a post-approval letter. This letter will explain the exemptions and reasonable adjustments that you are entitled to in the same way that your card will.
What happens to my application?
Once we have received your application, one of our case workers will review it and ensure that your form is complete and that you have provided evidence. After this, one of our managers will assess the form, and if specialist knowledge is needed, they will direct it to one of our pan-disability experts.
If we need more evidence from you, the case worker will contact you to clarify any details that may be missing to ensure that we can support you as much as possible.
Once your application has been approved, you will be sent a post-approval letter and you will be asked for a digital photograph and your address. The photograph is important as we use it on the card to prove that you are the approved Card-holder.
When we have your photograph, we can then create the card for you and get it posted ready for you to use in our Partner locations.
Is my data safe?
Yes. BuDS is a registered data controller with The Information Commissioners Office and our data and IT systems are secure and fully compliant with the law. Only Fair4All Card staff and volunteers will see your information and, if you are personally known to a member of staff or volunteer, they will not be involved with your application.
We will securely keep and store your data while you are a member of the Fair4All Card scheme and for 12 months afterwards. It will then be permanently deleted.
Can I get a replacement card?
Can I get a duplicate card?
Can I change my details?
What should I do if my card is lost or stolen?
If your card is stolen, please report the theft to the Police on 111. Please then report the loss or theft by emailing us at fair4allcard@buds.org.uk.
I don’t live in Buckinghamshire, can I have a card?
Yes! The Card is designed that anyone can read and understand how to support you, even if they have had no accessibility training.
Can I get a card for my disabled child or older relative?
Yes. On the application form, there is a question that asks who the card is for which includes a child or older relative. The application form for new applicants can be found below
Application forms Can I complain about a Fair4All Card Partner who didn’t recognise the card?
Can I complain about a business or service who isn’t a Fair4All Card Partner?
Yes. The feedback form can be found on our Feedback Process.
However, please note that BuDS may not be able to act on complaints about services that are not Partners.
(Please note: This links to an external site by Microsoft who have their own privacy and cookie policies).
Feedback form What if a Fair4All Card Partner complains about me?
If a Fair4All Card Partner complains about a Card Holder, we will always contact you and get your side of the story before resolving the complaint. If you use the Card within the terms of the Fair4All Card Scheme, it is unlikely that any complaint would succeed.
What evidence can I provide?
Evidence can include a copy of a formal written document, such as a local record/patient summary, a consultant letter, an education health care plan, a care plan.
You can also provide any other documents you may have access to, the documents suggested above are simply examples.
How do I provide evidence?
You can email us at fair4allcard.apply@buds.org.uk
If you don't have access to emails or would prefer to have a phone call, please leave a voicemail on 01494 211179
Does the Fair4All Card disclose my disability?
No. The Fair4All Card does not tell other people about the disabilities or conditions that you have. That information is viewed only by the people involved in your application, and they have all completed data protection training, as well as a thorough training process.
Your card will only show the exemptions or reasonable adjustments that you are entitled to. Therefore, the only information that is shown on the card is ways other people can help you as a card-holder.
Can I apply for a Fair4All Card on behalf of someone else, e.g. my child?
Yes. Parents/carers can apply for a Fair4All Card on behalf of someone else, as long as you are able to gain proper consent from them as we do need medical evidence for the exemptions and adjustments being requested.
Does the Fair4All Card have to be about Covid-19 restrictions?
No. The Fair4All Card can be used to explain to shops, services and organisations what exemptions and adjustments you need. You can request anything that will help you, as long as you can provide us with evidence about why you need it.
For example, if you have proof that you need quick access to a toilet, we can put that on your Fair4All Card without ever disclosing to anyone else about why this is the case.
